Return and Refund Policy

How can I cancel my order?

Cancellation of an order can be requested at any time before dispatch of the order
For the orders where cancellation is applicable, a cancellation button will be displayed against the pertinent order, You can click on the cancel button to cancel the order
If the Order is in “Confirmed” status, refunds can be processed to your original source of payment (which will take 5-7 days post initiation of refund).

How will I know about the status of cancellation/refund?

You will receive a communication on email when cancellation is successful
You will receive a communication on email when refund reference ID has been shared by our payment partner. Refunds should typically hit your original source of payment 5-7 days post that

Can I return my order?

Unfortunately, we do not accept any returns
But in the following rare and unfortunate scenarios, we will be more than happy to send across a replacement, if the request for replacement has been raised within 7 days of delivery of order

You can raise a replacement request by mailing us on customercare@veerahealth.com

Our customer happiness executives might ask for additional information before processing the request

Once a replacement request is processed, a new order will be created for you and the products will be delivered.

Contact Us

If you have any questions about our Cancellation and Refunds Policy, please contact us through

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